Privacy Policy

Effective 2026-07-06

Mobile information disclosure. We do not share or sell mobile information with third parties or affiliates for marketing or promotional purposes. Mobile opt-in and consent data is not shared with any third parties.

1. Who we are

This policy describes how Inflect Systems LLC ("Inflect," "we," "us") collects, uses, and protects personal information across the Inflect Agents platform — a cockpit for running AI agents, served at inflect.systems and related subdomains. Questions: support@inflect.systems.

2. Information we collect

We collect only what is needed to operate the service:

• Account identity — the username and email address from your single sign-on provider, used to identify the account owner.
• Mobile number — collected only if you opt in to SMS, used to deliver account notifications and MFA/verification codes.
• Agent & session data — the agents you create, their activity, budgets, and audit trail, so the cockpit can supervise and govern them.
• Technical logs — IP address, user-agent, timestamps — used for security and debugging.

We do not collect precise location or payment card information.

3. How we use your information

• Authenticate you and, where you opt in, verify your identity with an MFA/verification code.
• Operate the cockpit: run, supervise, budget, and audit your agents.
• Send account notifications you have opted in to receive (see SMS below).
• Detect abuse, enforce rate limits, and audit security events.

4. SMS & voice communications

We use Twilio to deliver SMS. Inflect Agents runs two transactional SMS programs, both to account owners who opt in:

• Account notifications — a text when one of your agents needs you: a new hire awaiting approval, a budget or escalation request, or an agent paused on a budget-exhausted fault.
• MFA / verification codes — one-time codes to confirm it's you at sign-in and on sensitive actions.

We do not send marketing SMS and do not share, sell, or rent mobile phone numbers or opt-in consent records with any third party for marketing or promotional purposes.

Opt-in is explicit and happens inside the logged-in cockpit. Under Access → SMS notifications you enter your mobile number, tick an unchecked-by-default consent checkbox, and confirm a one-time code. Your account administrator does not consent on your behalf. Full detail and the opt-in call-to-action are on our SMS Consent page.

Opt-out: reply STOP to any Inflect Agents SMS to stop all future messages; re-subscribe any time by replying START. Honoring opt-outs is immediate and automatic. We also honor STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

For help, reply HELP to any Inflect Agents SMS, or email support@inflect.systems.

Message frequency varies based on your activity. Message and data rates may apply. Carrier-specific availability is not guaranteed.

5. Who we share with

We do not sell your personal information. We share with:

• Twilio — to deliver SMS (phone number and message body only). Twilio's privacy policy: twilio.com/legal/privacy.
• Your single sign-on provider — which authenticates your account identity.
• Law enforcement — only when legally compelled. We will notify you unless legally prohibited.

Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.

6. Retention

• Agent, session, and audit data: kept for the life of your account.
• MFA/verification code records: 30 days, then purged.
• SMS opt-in consent records: retained for the life of your account, plus 4 years after opt-out (TCPA recordkeeping).
• Technical logs: 90 days.
• You may request deletion of your account by emailing support@inflect.systems.

7. Security

Inflect encrypts data in transit (TLS 1.2+), requires authentication on every session, scopes and revokes device tokens, and audits every administrative action.

8. Your rights

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (we will act within 30 days).
• Withdraw SMS consent at any time by replying STOP.

9. Changes to this policy

We will post updates here and, for material changes affecting SMS or notification behavior, notify you via the platform on your next sign-in. Continued use after an update constitutes acceptance.

10. Contact & data controller

The data controller is:

SMS Consent Terms of Service SMS Terms